As to information system, "if we build it, they will come" does not work. Its result is wasting money. But, in reality, it is being repeated.
This manner is deeply rooted in such a culture as buraucracy, or such a way of looking at people as mechanical/lifeless "filling". The point of the problem is that the methodology of design is seriously lacked there.
In this monograph, the method of information system design is considered from the standpoint of "individuals-diversity-oriented information system design". The reasons of "individuals-diversity-oriented" are : (1) the key point of system design is understanding (both probable and improbable) user experience, with scoping diversity of individuals, and (2) the university, our workplace, is very special as an organization in the sense that it is a place where the potentialities of diversity of individuals are inquired and their promotion is pursued.